The same data is entered three times
A form, a spreadsheet and a system of record all hold the same facts. An integration or a small application removes the re-keying and the errors it causes.
Custom Solutions & Automation
Build what the packaged tools leave undone.
Applications, integrations, reporting and workflow automation, including practical monitoring of AI-enabled systems. We build around the work you need to do, test with real cases and hand over something your team can operate.
When organizations engage us
The monthly report takes a week
Figures are pulled from several sources, reconciled by hand and formatted under deadline. Automation with a review step gives the week back.
AI workflows must run, not just demo
A prototype worked once. Running it means run records, evaluation checks, failure handling, cost review and a person who can intervene.
Software exists but the gap is specific
The platform covers most of the process. The remaining gap is filled with workarounds. A targeted build closes it without replacing the platform.
What the work includes
How we approach it.
Map the workflow and simplify first
Follow inputs, handoffs and exceptions. Decide what should stay manual, what can be configured in existing tools and what needs to be built.
Build a bounded solution
A defined scope with representative test cases, reviewed with the people who will operate it. We prefer the smallest solution that removes the real work.
Make operation visible
For automated and AI-assisted workflows: run records, evaluation checks, failure handling, cost tracking and human escalation, designed in from the start.
Hand over and support by agreement
Operating documentation, restart procedures and the manual fallback. Continuing support is scoped separately, never assumed.
See it applied
A work sample from this practice area.
Built on a made-up organization to show the reasoning and the deliverable. The judgment is real; the client is not.
Reporting workflow
The report is ready. The inputs are not.
An exception record and workflow design for a nonprofit funder update where two sources disagree about a definition.
Open the briefBuilt by Textstone
We build and operate our own software.Construct Buddy reads construction drawings and produces review reports with a human check. RateMyCollege is a free public data tool. Echo is a memory engine for AI agents in early access. Building and operating these is where our monitoring and handover practices come from.
Next step
What are you trying to improve?
Tell us about the priority, the process or the decision. A first conversation is enough to know whether we can help.